Shipping policy

Last updated: 29 August 2025

We ship premium fragrances from Johannesburg across South Africa.

1. Delivery Areas & Carriers

• Nationwide delivery within South Africa via reputable couriers.
• We do not currently ship internationally.

2. Handling Times

• Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays).
• During peak periods and promotions, processing may take slightly longer.

3. Delivery Timeframes

• Main centres: 2–4 business days after dispatch.
• Outlying/remote areas: 3–7 business days after dispatch.

4. Shipping Fees

• Calculated at checkout based on address and order size/weight.
• Free shipping thresholds or promotions will be indicated at checkout when applicable.

5. Fragile & Hazardous Goods

• Fragrances contain alcohol and are classified as flammable. We comply with courier guidelines for safe transport.
• Certain delivery options (e.g., air) may be restricted.

6. Tracking & Delivery

• You’ll receive a tracking link once your order ships.
• Ensure someone is available to receive and sign for the parcel at the delivery address.
• Incorrect or incomplete addresses may cause delays; additional fees may apply for re-delivery.

7. Loss, Damage & Inspection

• Please inspect your order upon delivery. If damaged or incorrect, contact us within 48 hours with photos.
• Risk passes to you upon delivery to the address supplied.

8. Click & Collect / Pickup

If offered, details (locations, pickup windows, ID requirements) will be provided at checkout and in your confirmation email.

9. Contact

Shipping questions? Email info@scentsociety.co.za or call us on 079 549 4891