Privacy policy

Last updated: 29 August 2025

Scent Society respects your privacy. This policy explains how we collect, use, share, and protect your personal information in accordance with South Africa’s Protection of Personal Information Act, 4 of 2013 (“POPIA”).


1. Who We Are

SS Fragrance CO (PTY) LTD trading as Scent Society, based in Johannesburg, South Africa. Contact: info@scentsociety.co.za  | 079 549 4891


2. Information We Collect

  • Identity & Contact: name, email, phone, billing/shipping address.
  • Order & Payment: order history, payment status (we do not store full card details; payments are processed by our payment gateway).
  • Technical: IP address, device info, browser data, cookies, analytics.
  • Communications: messages, support queries, marketing preferences.


3. How We Use Your Information

  • To process and deliver orders, provide invoices, and communicate order updates.
  • To manage your account, respond to queries, and provide customer support.
  • To improve our site, products, and user experience (analytics, troubleshooting).
  • To send marketing communications if you opt in (you can opt out anytime).
  • To comply with legal and regulatory obligations.


4. Legal Basis / Conditions for Processing

  • Your consent (e.g., marketing).
  • Performance of a contract (fulfilling your order).
  • Legitimate interests (improving services, fraud prevention) balanced with your rights.
  • Legal obligations (tax, accounting, consumer protection).


5. Sharing Your Information

  • Service providers (couriers, payment gateways, IT/hosting, email services) under confidentiality and data protection obligations.
  • Regulatory bodies or law enforcement when required by law.


6. International Transfers

If we transfer data outside South Africa, we’ll ensure appropriate safeguards consistent with POPIA (e.g., contractual protections or transfers to jurisdictions with adequate protections).


7. Data Security

We implement reasonable technical and organisational measures to protect personal information. No method of transmission or storage is 100% secure.


8. Data Retention

We retain personal information only as long as necessary for the purposes collected and to meet legal, accounting, or reporting requirements.


9. Your Rights

  • Access, correct, or delete your personal information.
  • Object to or restrict processing in certain cases.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator (South Africa).


10. Cookies & Analytics

We use cookies for site functionality and analytics. You can manage cookies in your browser settings. Some features may not function without certain cookies.


11. Marketing Communications

We send marketing only with your consent or as otherwise permitted. You can unsubscribe via email footer links or by contacting us.


12. Third-Party Links

Our site may contain links to third-party websites. This policy does not apply to those sites; review their privacy policies separately.


13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date.


14. Contact

For privacy questions or requests under POPIA, contact info@scentsociety.co.za or call us on 079 549 4891